I ordered a pair of MBT's on December 16, 2011.
The following day I got a call from Sianna at their Amersham office. She asked if I'd had MBT's before and offered me a fitting. I explained I had wore them for a while and knew my size.
She explained that the shoes would have to be ordered, and would not get to me until after Christmas. I said I was happy with that, and asked her to proceed.
Sianna called me two days ago and said the shoes had arrived, and asked if I'd like them sent out, and we discussed a delivery date. They arrived on the day I requested, and I am delighted!
I don't know who is responsible for Customer Service training at BackinAction, but whoever you are you deserve a a great Christmas Bonus, as does Sianna.
Ordered a chair that was delivered within 48 hours by a knowledgeable member of staff who explained how the chair works, and how to operate the chair properly.
Order with confidence.
Thank you Wellworking!
What can I say? The customer service is excellent, and their product range and quality is fantastic.
Thank you Kerrison Toys for saving my Christmas!
I ordered a large Scalextric Set (their prices are the cheapest on the net from what I can see) very close to Christmas.
They delivered on time, and when I e-mailed them re delivery, they always replied that day, usually within a couple of hours.
Your good service goes a long way in my book, I'll be ordering from yourselves again soon.
Good service, but still overpriced especially for loyal customers.
Shop around when it's time to renew your contract, you will be amazed how much cheaper their rivals could match your package.
Vodafone, please look after your current customers, we should get a discount for putting our business your way.
July fand die Bewertung nützlich
Went to PC World to ask about buying a new Laptop. Took ages to find a member of staff. When I did, there sales pitch was so bad...
Salesperson: 'This one has a i3core processor, do you know what that is?'
Me: 'Mmmm, no..'
Salesperson: It also has a blah, blah. Do you know what that is?'
This went on for about 6 questions...
I thought the idea was to get the customer to say 'yes' not 'no'. It's not that difficult, you ask the customer what they want the laptop to do for THEM, and then match the needs to the models available. Don't just list the features and make the customer feel stupid because they don't know all the lingo.
In the end I bought a lovely Apple mac form the Apple Store...
Waitrose quality, and Ocado's easy to navigate website, and efficient delivery make shopping on this site a pleasure.
Great service, quick delivery.
Never had a problem in the 8 years I've been a customer of their's, and I have shopped many times... Thank you!
Great company to deal with. I have ordered many times. They deliver when they say they will, and the quality of the chocolate is excellent!
A bit on the expensive side, but good service costs, and I'm happy to pay for it!
Thank you Hotel Chocolat.
Thank you American Express for getting our money back in time for Christmas! We have had problems with a mail order company in the UK called Achica, they had our money, but items not delivered, or delivered broken. They had no customer service number, and only used e-mail to talk to their customers. They were taking ages to reply, and we were getting nowhere.
One call to American Express, and our money was refunded to our account. Thank you American Express! Merry Christmas!
DO NOT BUY FROM ACHICA! POOR CUSTOMER SERVICE!
I had an order part delivered that was damaged.
They do not have a telephone number for Customer Services, so I had to e-mail them.
It took 2 days for them to reply. They asked what day would be good for them to collect the damaged item, and I gave them the information. I replied on December 1st, and have not heard from them since!
They have now removed my posts from their Facebook page too.
Please join the 'ACHICA poor customer service' page on Facebook and spread the word!
If Achica wil not un-subscribe you. Report them to the 'Information Comissioner's Office' You will need to provide them with information in support of your complaint or they will not be able to consider it. Their complaint form will explain the kind of information they need, but if you are unsure please call their helpline on 0303 123 1113. Good luck!
Here are the names of the Directors, company address-
Mr Quentin John Griffiths - Company Director
Mr John Richard Maynard - Company Director
Mr Dharmash Pravin Mistry - Company Director
95 THE PROMENADE
There is NO telephone number listed anywhere....
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