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Received my table and chairs for the garden, absolutely fantastic quality and price. One of the only companies to deliver to Jersey without charging you a fortune. First place I shop for furniture, always received in good time, customer service has always been excellent. I always recommend very.co.uk to all my friends. Keep up the good work.
To all those who love online shopping please stay away from very.co.uk!!! They are the most rude people ever! They have no respect and try to intimidate you! There customer service is rubbish and impolite. I tried re-activate my account which I hadn't used for around 10 months, whilst going through security the insolent advisory decided to reject me and told me that I will never be able to open an account with them again! I have never been so insulted in my life! They accused me of giving false information, even though I was ready to send all necessary documents and go through another credit check! Please stay away from this disrespectful company who will try to bully you!
What a fantastic company i was so impressed with the service from being able to order easily through their website , customer service who called me to arrange delivery even sending text messages to confirm date of delivery , the delivery staff were friendly and effecient too .I will definitely be ordering from them again ...btw love the chair !
Bought a Phillips shaver on offer for £40. Returned it under guarantee. Was sent a replacement and charged £105. Phoned up, and was told I would receive credit of £65. Still waiting after numerous phone calls. Why??? One star because I can not give nil!
Products arrived late and damaged, when we tried to get them to replace they said their systems don't allow this and we have to send back and re-order and pay again! Still waiting for product 2 months after initial order...
Frustrating experience with delivery of new furniture and collection of faulty / broken furniture. Take no responsibility to resolve issues. Cancelled an item because for the life of them couldn't sort delivery of. Completely detached from their courier and even the 'manager' was hopeless. Faulty item still not collected and 90% of customer service have no clue and no access to the right account information. What a shame as some products are very good but I will never buy from these muppets again, neither will anyone I know.
Ordered a lawn mower Sunday evening to collect at local shop, this came with a free strimmer. Recived txt tuesday afternoon saying had arrived. Drove to shop only to be told that just the free gift was there not the lawnmower. Phoned customer services who said they would trace item. Called again next day to say returned to depot but would be sent back out. Heard nothing called again to be told i have to ring depot on Tuesay after Easter to find out what has happened. Come on Very why am i having to make all these phone calls - surely you know what you have done with my parcel. Your customer service is appaling, I refuse to call again on premium rate numbers to a foreign call centre - one word - APPALLING - i will shortly be closing my accounts
I bought a tv which went faulty 3 times - they (the manufactures engineers) eventually declared it as unfixable. I ordered another TV and it never arrived - I phoned Very 6 times, each phone call taking at least 10 minutes and was fobbed off by every single advisor who told me something different each time - they basically lied to me. It turns out that Yodel, the delivery firm have lost it!! Very are going to refund me and have ordered another one which should arrive in a couple of days. I'm not holding my breath!!
I have yet to receive the refund for the first TV and they say it can take 14 working days, which I think is utter rubbish. I know I will be contacting them again to chase my refund, but have now decided to correspond with them by email.
My advise would not to phone as the advisors lie and fob you off, they are also very rude and unhelpful.
They have said they will refund the astronomical phone charges if i send in my phone bill, which i will do - by email. Im not sure why I ordered through them again, I must need my head testing!!!
I received a discount code through the post. I placed an order and received the discount. Once I received the delivery the trainers were too big, on requesting a smaller size I was informed that the discount could not be transferred over, and told I should of ordered the correct size. Unfortunately I cannot help that different makes have different sizing. I have sent the pair back that are too big and told them it is really bad service that they won't send me a smaller size with the discount. They have now lost an order and a good customer as I will never use them again.
My first order with them in one word - horrendous! Forget "credit account" and "goods on approval", these do not exist. I ordered 4 dresses, two of which arrived a few days after ordering and I returned immediately. They still sent me a statement 3 days after my order asking for money - no home approval for 14 days. The other 2 dresses arrived a fortnight later and I returned one, kept one. The next statment I received a fortnight after that had a "late payment fee of £12" because I hadn't paid anything off the last one, despite the fact that I hadn't kept any goods. Have argued the toss with Stuart this morning. What is the point of having a credit account if they don't give you any credit, i.e. no period of home approval, before asking you to pay for goods. They did remove the £12, I paid my agreed balance in full and WILL NOT BE PURCHASING FROM VERY EVER AGAIN! At least with Simply Be I get home approval for 14 days...
DANGER their delivery driver yodel asked my Wife if he could use our house phone what Woman would want a stranger in her home disgusting company did nothing about it when told stay safe stay away..................
Bought a Candy Grand O washer from Very a year & half ago with a one year warranty. Washer started to sound funny within months so I rang Candy who "could not tell me when my guarantee ran out." Now a year & half on I opened my washer to black smoke pouring out. Contacted very who said they "have something set up" with Candy for repairs/ faults. They want £120 to fix the washer, over half what I paid for it. And because I pay monthly apr means Im paying in total about £400 for the damned thing. I now have to take it to the skips & buy a second hand one even though Im still paying for the one from very! WILL NEVER SHOP WITH THEM AGAIN!
what a awfull company! just bought a faulty tablet from them and for some reason I cant return it to them? I have to return it to the manufacturer but before doing that I have to fill in an online form and the wait 3 days for a reference number and then wait for them to pick up the item and then wait for them to decide if its faulty!! I have never in my life had so much trouble from any other company! iwill never use very again!
I will not be ordering anything again. I ordered a purse and selected click and collect. My item went back eventually as I was never able to get it even though I actually touched the parcel. Reason being I was sent the inaccurate number not once but twice so was not able to be given my parcel. The purse was a birthday present so I was very cross and annoyed. Could you please take my details off your mailing list. Carole McIntyre