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Staff were really helpful when I called for advice. Ordered two binding machines that arrived less than 24 hours later, unfortunately both machines plugs had been damaged in transit, which wasn't a major issue as we fitted new plugs. Customer service was excellent when I called regarding the broken plugs I was give a discount for the inconvenience and a confirmation email followed within 15 minutes. First time I have used The Warehouse.com but it wont be the last as though things can go wrong so many companies do not have the professional and quick customer service they do. Thank you The Warehouse.com
I stupidly ordered 2 x £499 shredders in error totally my fault nothing to do with difficulty of use of the website or anything - I called up on the contact number and my error was sorted immediately. 1 shredder arrived in 2 days and we are delighted with it.
I contacted The Warehouse by phone initially and I was impressed by the friendly response to my enquiry. The only frustrating part of the process was the inadequacy of the instruction leaflet sent with the DSB WR2500.Eventually I went on to Utube to find a demonstration. That got me started but even now I am finding it a slow learning curve(I am not unintelligent ). I have tried to find a book on wire binding and there doesn't seem to be one. I know that you just handle the goods but could you please pass my comments to the manufacturer.
I purchased a binder with some ancillary items and expected separate deliveries over a 7 day period. In fact the products arrived separately the following day so I was able to get up and running straight away. All items were well packed and as described and I was highly delighted with the service provided by "The Wharehouse"
Excellent service from my first question to the item being delivered - following their good advice I bought the Royal Sovereign A3, I've used much cheaper laminators in the past, but the Royal Sovereign are good quality and worth those few extra pounds!
Thank you Mark for your prompt response to a recently purchased laminator that developed a fault
After the initial phone call, the laminator was replaced within 1/2 a day. No long winded delays just a prompt and efficient service which meant we were not inconvenienced and without a vital piece of equipment for any length of time.
That's what I call superb customer service and I have no hesitation in endorsing the Laminator Warehouse for its excellent value for money and superb after sales care.
We wanted a laminator and really were not sure where to start as we had never had or even used one before. The Laminator Warehouse's website gave us all we needed to know and backed this up with good prices and recommendations as to what consumables we needed. The products arrived promptly and work splendidly. Thank you!