Antwort von Roofing Superstore
[REPLY]
- Bewertungen (1.193)
- Mrs cox
- 2 Bewertungen
watch your delivery notes
these dame people come to my back door through my garden past my washing all because they were too lazy to find front door (down side of house) just watch the delivery notes do not make any difference
Antwort von Roofing Superstore
Sorry to hear UKMail seemed to take the wrong route whilst delivering your order - we have passed this complaint on.
Your Customer Special Instructions were:
"when knocking door please WAIT to allow someone to answer."
- MARK
- 1 Bewertung
Result
I hadn't just left ordering the Veluxe's till the last minute, My local supplier with years of trading was messing me about, I went on the Roofing Superstore website to re-check the prices & not only found that I was being ripped off with price but delivery as well.
I've calmed down now! The good news is, I've found a good Velux supplier, the bad news is my suppliers no longer one of my drinking partners,...............I'm gonna miss him!
- Richard
- 1 Bewertung
SUPERB
Mate, I would highly recommend the Roofing superstore, they have been very helpful, provide great customer service & emailed me information after checking with the manufacturer, I can't praise them enough..
- Dominic
- 1 Bewertung
Would definitely buy from them again. Very happy.
Fast, friendly and helpful on the phone. The goods turned up in excellent condition and on time. I am glad I spent the time researching before I bought.
- MR TREVOR HILTON
- 2 Bewertungen
TREV DIYER
VERY HAPPY WITH THE SERVICE I RECIEVED AND WOULD RECOMMEND TO ANY ONE THANKS MR T HILTON
- Chris
- 1 Bewertung
Got what we wanted
Ordered vents, and got them quick, all vents fitted well, would use this company again. Hurlingham Roofing.
- Alex tomson
- 1 Bewertung
- Andrew B
- Bath, GB
- 1 Bewertung
Great prices on Velux, couldn't beat elsewhere
Great prices and fairly quick delivery. I couldn't get a better price on Velux blinds anywhere else. Definately recommend.
- FRANK allen
- 1 Bewertung
- STANLEY
- 1 Bewertung
exactly asdescribed, good price, sent overnight. brill
competative price , fast overnight delivery. the roofing shingles were as discribed with user instructions on their website ,easy to follow.
- Ken Cherry
- 1 Bewertung
Fast & reliable
Product delivered on time, perfect condition with helpful driver.
- ALY
- Nottingham, GB
- 2 Bewertungen
Prompt, no frills service.
Materials were delivered very promptly after the order was placed. Damaged parts were just as promptly replaced. Friendly customer service - will definitely buy here and recommend others to Roofing Superstore.
- garylewis
- 2 Bewertungen
really could see the light at the end of the sun tunnel...................
best prices,fast delivery,
- KEITH
- 1 Bewertung
fabulous and helpful ,very efficient
great web site the staff very helpful and delivery was top rate
- Grant
- 1 Bewertung
Does everything that it says on the tin!,
I have just been able to use this product,now we have had some sun shine,
The product went down with a normal roller on my 28ft x 16ft flat roof, that was 1, 5liter tin,left it to dry from midday untill next day, when I checked it the next morning,we did have rain overnight but the solar had dried very well,because the water was floating on the top surface, and that was the indication I was looking for,just like when you polish the car!!
Looking forward to putting on the second coat (when sunny again) to complete the job
Fab product fab price.
- John
- 1 Bewertung
Good service, prompt delivery, will use again.
Products arrived promptly in good order. Very helpful driver who put products where we wanted them. Very happy with service. Would use again without hesitation. Service was good from taken order to final delivery.
- John
- 1 Bewertung
Speedy, efficient, no hassle.
Competitive price. Materials arrived without any fuss about 7 days from order.
Helpful driver. Would use again.
- Anthony
- 1 Bewertung
products great...courier used...awful!
The products we bought were really good value for money and are pleased with the products them selves. However, the delivery service through TNT was awful, no co-ordination, poor customer relations and a waste of time. 3 days they attempted delivery, first of all they said their lorry couldnt get up to our house, yet that morning we'd had a crane delivering goods, and we were not informed of any attempt to deliver, the following day, they put the goods on to a truck without the facilities (so they said) to take it off the van(they said they needed a palet lifter), and when we informed them we wouldnt mind having the palet split they said they were not allowed to, they then put on their system that delivery was not able to be made due to time delays which was pure bo***x. the following day they were unable to give us a ETA, even though we were promised one the night before, they said "around lunchtime" after my wife called them back for the 3rd time(as theyd not called back as promised). The delivery driver was then seen eating his lunch (no problem with that as they obviously need breaks but after waiting for him to deliver an hour and 15 mins after seeing him parked up is taking the p**s a little!..the wife then drove up to the van and asked him to deliver the goods, he then had to split the palet and physically hand the goods to me, not a palet lifter in sight, yet we were informed we were unable to do that the day before. Roofing Superstore, were unaware of the problems after the initial delivery delay. I have no doubt that Roofing Superstore are a good retailer, but their choice of courier may need altering. Id give roofing superstore 5 stars but TNT no stars.
- Paul
- 1 Bewertung
Excellent service
Good info on status of order and quick delivery. Would recommend Roofing superstore to others
- Andrew
- 1 Bewertung
- Daniel
- 1 Bewertung
Very happy with my sheeps wool insulation
No problems, Courier was very helpful too and delivered when they promised.
- Ray Sheppard
- 1 Bewertung
Excellent service.
item was exactly as ordered and delivery was bang on time stated. I appreciated the call 24 hours prior to confirm delivery date and time. Also the staff at the other end of the phone when i had a question was very helpful and courteous. Thankyou very much.
- Lynne
- 1 Bewertung
Fast delivery, would use again.
I phoned them for advise on the product I needed before I placed the order.The advise was double checked with the product suppier and my call returned within 5 mins. I placed the order on a Thursday,and part of the order arrived within 24 hours.I had also received a phone call with an appology that the main part of my order couldn't be delivered until Tuesday as it was a bank holiday.When it did arrive the driver was very helpful and placed the order where directed in our back garden.The remaining items arrived on the following Thursday,we knew these would take longer as they were not a 'stock' size.This driver was also helpful and left the product with a neighbour as it needed to be signed for and we had to go out..We wouldn't hesitate to use this company again and have all ready recommended them to friends.
- Dr Alex Waddell
- 1 Bewertung
Great service from roofing staff - Jason and Gareth at Roofingsuperstore - could not have been more helpful re difficulties with their courier - which amounted to serious issues.
After processing my order with Roofingsuperstore delivery was arranges for Wed and confirmed. The courier alleged that they had delivered the goods and left a card to that effect at 19.00 hrs on Wednesday. They did neither but reported back that they had attempted delivery. They had not and misled the Roofingsuperstore staff.
I believe that the Roofing material supplier has been in contact with their courier and that their delivery system has been modified. Delighted to hear that and maybe next time they will get it right.
Once again, I would re-iterate that the Roofingsuperstore staff behaved entirely professionally and their their very best to redeem an extremely poor service from the courier.
Alex
- Peter
- 1 Bewertung
Clearer product info on roof lights would be useful
I ordered some 94cm x 55cm Velux windows for a pitched roof and when they arrived I was surprised at how small the glass panes were relative to the overall size. I understand the industry standard is to quote external frame sizes, but dimensions of glass would be useful too, in order to get an idea of how chunky the frames are.
Antwort von Roofing Superstore
We understand your frustration and have taken this on board; so will look at displaying the visible pane size more clearly on all windows in the future.
- Mr I M Donkin
- 3 Bewertungen
Great service, good product!
The decking supports shipped in no time and work exactly as intended. Excellent customer service from the Roofing Superstore team to boot!
- Mike Kimber
- 2 Bewertungen
Excellent advice, service and delivery
I had never fitted bitumen shingles before so while this was a small job I needed advice from the outset. The salesman I spoke to was very helpful and I ordered what I needed. The products arrived as promised within 3 days and were exactly as expected.
My only gripe would be that the quoted square metreage of 3m2 per pack is in fact much less once you have used several tabs to 'dress' the edges of the roof. I overordered at the outset and was glad I did. The actual metreage i needed was 9 or three packs, but I used all four packs to complete the roof as recommended.
So order a bit more and you'll be fine. Other than that, great product, great company and I will certainly use Roofing Superstore again. Thanks
- Jenni Hodgins
- 2 Bewertungen
Impressed
Good prices, good quality, reasonably quick delivery
Only thing to watch for is to check your emails to make certain someone is on site to receive delivery.
- ABC Digital Systems Ltd (Portsmouth)
- 1 Bewertung
Roofing Superstore - excellent service
First time we have used The Roofing Supertore - we found on line ordering easy and straightforward - roof entry flashing tiles arrived on time and in good condition.
- John
- 2 Bewertungen
Excellent service
The ordering and delivery process was excellent with all packages arriving within the stated timescales. The quality of the products look excellent but as yet I have not installed them.
With this excellent service along with receiving good advice from the sales staff I would definitely use this company again.
- N Cossa
- 2 Bewertungen
Good quick service but delivery an issue
I would have really appreciated knowing in advance when goods were going to be delivered as the first lot came and it was lucky someone was around to receive it. If I'd known that the order would be split and delivered by different companies I would also have delayed the delivery of the really bulky items. Very good service though and very helpful on the phone. Will use again.
- John
- 1 Bewertung
Highly recommended
I found the website easy to navigate, and within minutes of completing my order a company representative was on the phone to check that I had made the right colourway choice.
Little touches like that stand out.
I am not planning to do more roofing anytime soon, but if I was Roofing Superstore would be my first port of call.
Well done, guys!
- Tabassum Khamker
- 2 Bewertungen
Good product at the best price
The loft blinds arrived within 5 days. The price was the best compared to others.
Have already recommended to others.
- Geoffrey
- 1 Bewertung
Excellent and speedy service
Ordered Sunday, arrived Thursday. Delivery driver dropped to instructions, as there was nobody on site to receive the goods. Thoroughly recommended!
- andy
- 1 Bewertung
- Anthony Middleton
- 1 Bewertung
professional reliable online service
excellent communication driver telephoned my about an hour before delivery, arrived on time, represented by a very pleasant delivery man, nothing was too much trouble, I will definitely be ordering from roofing superstore again in the very near future
- Petra
- 1 Bewertung
good service
Very good communication and fast delivery - we were impressed!
- Peter ray
- 1 Bewertung
- nigel
- 1 Bewertung
- Paul
- 1 Bewertung
Good service, failed a bit on aftercare.
Good service deliveries on time, reasonble price 10/10 , a little dissapointing to get the order in drips and drabs 8/10 , I received the same goods twice , their mistake, when I told them they arranged pick up promptly but no thanks!!!!!!!!! Pity really.0/10
Roofing Superstore Details
Above and Beyond . . .
We pride ourselves on our customer care. We promise to do everything we can to provide you with a second-to-none service. No order too Big or Small.
VELUX Specialists
If VELUX make it, we can get it. From Blinds to Atriums, we've got it covered. Call our VELUX team now on 01752 692760.
About Roofing Superstore
Roofing Superstore is the largest online supplier of quality roofing materials and supplies in UK. Aimed to provide customer satisfaction and convenient shopping for your roofing supply needs.
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Contact Roofing Superstore
PL6 7PP Plymouth
United Kingdom
