Expedia.co.uk Bewertungen

Watch out for their mistakes!

I went to buy return flights to Vienna through Expedia. Simple you might think? I found the flights (via Munich with Lufthansa) and tried to book...got a message that my credit card had been refused. No booking notice, no tickets...since the credit card had been refused, I used another and booked the flights direct with Swiss. Job done - didn't think any more of it.
Well, didn't think any more until I looked at my credit card statement. Invoice for £305.25 from Lufthansa - what for I thought? Phone Lufthansa and they can't help me becuase I don't have a ticket or booking reference...because Expedia hadn't sent me anything. Call to my credit card company and I have to pay the amount and dispute it unless Expedia refund it...
So, two calls to Expedia. First call reveals that they know about these flights but claim there were no charges and it is isn't them. Having done a full circuit of parties involved, I went back to Expedia armed with the reference from Lufthansa which was the e-ticket number. Suddenly Expedia can match those numbers up. The man on the end of the phone said "I suppose we should refund you"...SUPPOSE?? As I stated, without pointing fingers, they were the party who enabled Lufthansa to take the money, so they have to be the company who will refund it. He found the exact amount, the exact date and then said that he would have to refer this to his manager and another team. Expect results within 48 hrs? So far, at 48 hrs...nothing at all. I hope for the best (refund) but have started the dispute process with credit card company.
UPDATE - 23-5-13
Thanks to Stuart Newman, this issue got escalated and the transaction was identified, reviewed and a refund is now being processed. The refund is split between Lufthansa and Expedia, so the lion's share has been processed - a good start. Thank you to Stuart for picking up the review, and making contact - great service!

Best online Travel Agent around. Good customer service.

Have used Expedia literally hundreds of times occasionally with problems - largely of my own doing. They have always managed to sort the problems usually at no cost to me. The only reason not to use them is they don't have availability for hotels or flights I want.

Not helpful when they make a mistake!

Have had a few trips with Expedia over the years which have gone to plan, but a on recent trip to Berlin we missed the outgoing flight as we were not informed of schedule changes. We were told at the airport that the same thing had happened to Expedia customers the day before. We rang Expedia & were passed around different people who promised to ring back but never did. Luckily the airline staff sorted us out another flight, no thanks to Expedia. I can accept honest mistakes but the fobbing off & abject lack of responsibility means that I am not willing to take the chance of booking a holiday with them again.

secret saver hotels - you don't get what you booked and you don't save

booked a secret saver hotel in Paris, 4 stars.
The hotel I got was more expensive than booked with the hotel, and its not a 4 star hotel. Expedia promises at least 40 % discount, when in fact it is more expensive!
Its a hotel that they can not sell by naming the hotel on their website, because it is not 4 star and has very bad reviews, even on their own website.
There customer service in India ist total useless, the hang up on you when you phone them, contact them an Facebook and they refer the complaint to India, who are absolutely useless.
Would never book again with Expedia.

Awful Customer Service

Shocking. They claim any enquiries will be answered within 48 hrs. After my third enquiry, a week after my original enquiry, I received a completely unhelpful reply, telling me to call their number instead, which no doubt will cost.

My experience is obviously tiny and unimportant compared to those whose tickets are cancelled, replaced etc, but I think it's very symptomatic of how this company runs and treats its customers.

Avoid.

Appalling customer sevice from Expedia

I have often used Expedia before but after the latest hassle I will never use them again. I needed to change my booking for four people travelling to U.S.A. as my grandchildren could not go. It proved impossible to do this on their website and attempts to contact Customer services by phone were all futile. There were numerous hang ups by their staff, promises by them to call back which they never once fulfilled ,and refusals to refund even the tax on our flights, never mind unused air tickets. They did not register my complaint ass promised. These were non refundable but a check on the airline website showed that they were already sold. They ought to refund us in these circumstances. I do not think anyone should ever use them again. I certainly wont

Cancelled Tickets brought 2 months ago because they now cost Expedia more

Two months after buying Walt Disney World tickets (with my holiday package, hotel & plane), expieda conntacted me and said they were cancelling my attraction tickets and refunding me the money.
It turns out that the ticket price has now gone up £20 on their website and I can rebook at the higher price. Re-booked direct with disney for around original price I got from Expedia.
I only booked with expedia as they had the whole package together. Having them cancel my tickets with less than 2 months before holiday, and prices have gone up on all other sites now is discusting.
Won't trust buying tickets off these guys again. They should honour package all together and not be able to cancel part of package with you having nothing more than money back for part of the package.

Utterly appalling service

Booked a week holiday hotel in Italy from uk. On contacting hotel to book taxi from airport, hotel informed be not booked. Expedia never informed me it was cancelled and I had booking confirmation e mail. On spending fortune for one hour on phone to Expedia, they could not explain why and did not care at all. Avoid Expedia like the plague, I am putting this review on every site I can find

Good, but needs more work

I like the ease with which multiple destination flights can be booked. Everything has always gone well, bar once. A hotel went out of business. Then it was a struggle to correct matters, such a stuggle that I was given a voucher. then the terms of the voucher were so awkwardly expressed that I thought that it had to be used before the date from which it became effective. So full marks for many successful trips, but work needed on back up when things go wrong.
I believe that Expedia is related to the awful, misleading Tripadviser. Expedia's character would be embellished by terminating the connection.

All good

Stayed at Doubletree by Hilton at Marble Arch , London.

Price offered was a "discounted, exclusive price" however the price was also available on Hiltons website. After cashback, from quidco, it made the price alot more competitive anyway so I was happy.

I don't have anything negative to say about the website and would recommend to people. Just remember to search around for the best price, rather than just assuming the price on the site is the best available.

EXPEDIA NOT PASSING ON FLIGHT DISCOUNTS

I booked flights to Belfast from Leeds, and hotel, with Expedia. The price for the flights was far more than I needed to pay, as I discovered later after looking at the FLYBE website. FLYBE allows other companies to screen swipe their logo, but say they are not in partnership with Expedia. What I take exception to is Expedia saying they offer “the best available fare”. Clearly that is untrue. A random check today of a package deal with Expedia will probably show up similar discrepancies on flight costs.

Having been fobbed off by two people at Expedia I decided to post my experience here. I have used Expedia for foreign travel 12 times in the last 12 years. I now no longer trust them to give me value for money in future, so they have lost a long-standing customer.

D.DUTTON
LEEDS

I really do like the Expedia service, but their are a couple of niggles that you can however overcome:

Great website, lots of decent info, pictures etc etc. And good prices also, I really do like the company and use them all the time.

HOWEVER;

On a lot of the much discounted rates on 5* hotels particularly, if you book these with Expedia at their discount prices, from my experience anyway, I always find I end up in the 1 room overlooking the brick wall of the kitchen or toilet area. I think that all the rooms offered at these prices are going to be the hotels weakest rooms, BUT once at the hotel you can always ask for a different room and be moved to one of the normal rooms offered at normal rates overcoming this slight niggle.

Also, a lot of the mega prices you might see on the Expedia site really do not hang around for long, so I would urge you to book immediately at that great price to avoid disappointment.

Otherwise, all round great business.

Don't trust the constant re-pricing

Maybe I am paranoid. I used expedia for years for all business travel. Then I see a pattern that more and more trips are re-priced at the last minute after you have filled in everything and can't be bothered to start again. I don't mean where you hold a reservation for days but literally if it takes a minute to fill in the details. It feels like they quote a lower fee to beat a search engine and then adjust the fees according to the historic price sensitivity of the user. Works a few times but now I use ebookers. Moral is don't rip off your loyal customers.

Wrong check in code on itinerary and booking form

Went to New York as a 50th Birthday celebration over New Year with family. All went well apart from our return trip back to the UK. We were flying Air France from JFK to Manchester via Paris. On the eve of our return back we attempted to check in on the online system for Air France only to find the code that Expedia had given us was incorrect. As the flight was a Delta flight we tried to check in with Delta, also unsuccessfully. This resulted in several e-mails and telephone calls with various people, only to be told that we had the wrong code. Finally on the morning of our flight we were able to check in on the Delta website with a totally different code than Expedia had given us. We wasted about 2 to 3 hours doing this and it wasn't how we had expected to spend our final hours in New York

Totally Untrustable company..............

I paid for a 6 day booking.for a hotel in Dubai for a lady with a 3 year old child. When they reached the hotel with the conformation number, the hotel told them they that they never received the conformation. The Lady had to wait 7 hours in the lobby.
Then when child started crying, the women was ushered out of the hotel.

When I contacted Expedia the told me, that it was the hotel's fault that they never received the conformation. Now the hotel has got no rooms, so we have to book for another hotel and which will cost twice the amount as the prices have gone up.

I have spoken to different people from their very very uncooperative call centres based in India. They put you in a hold for ages. They never call back when the promise. They just accept that it is not my fault but theirs. Their complainants centre doesn't even have a telephone number.

NEVER TRUST THEM.

THEY ARE LIARS, CHEATS AND totally Incompetent.

Please stay away.

Think twice!

My mum booked me a holiday to Barcelona for my birthday. It ha been nothing but hassle since then, she has been pestered by call centres in India trying to tell her they are rearranging the flight as the one we booked onto is cancelled. We are desperately trying to resolve this, as we work full time and have booked our leave around this and now we are going to have to change everything. The flight times have changed to ones we are really not happy with- initially we would fly home late and get the most time away but now flying back early so losing a whole day of our holiday. Still no resolution and a lot of time being wasted bounced from office to office. Definitely go with Expedia, if you like nothing to remain as you booked it and have days to spare talking to useless idiots in Delhi. What a joke!

Easy to use, price competitive

I used Expedia for a trip with my friend to Thailand in June. Their price was the best I could find on the web. Expedia offered good flight times with this package. I will be using Expedia in the future.

Quite horrific

My flight got cancelled so I needed to contact the hotel so that they wont cancel our booking, the phone number on the expedia receipt didn't work so we called expedia customer service to see what they can do, spent 40-50 minutes on the phone with expedia and in the end they told us they couldn't even contact the hotel themself and nothing could be done for us....

Later on I went home to do my own research, a quick 5 minutes research and everything was done! Managed to reach the hotel and told them that we would be one day late...

A mere 5 minute job couldn't even be done in 50 minutes?? If i had internet access at the airport I could've saved myself 50 minutes on the phone all for nothing!

Thanks alot expedia! :S

Aaarrghhhhhhhh!

Simple trip return from Birmingham to Berlin. Several different people booking the same flights through Expedia. They all get to hear of a change of flight on the return journey, I have to ring up to make sure I'm moved to the same flights as everyone else (via Frankfurt). Then, they all hear of a reinstatement of a direct flight back to Birmingham but I am told because I changed the trip (from a non-existent flight which they failed to inform me had been cancelled) they would not change mine back. Absolute pants.

I won't be making the mistake of using this outfit ever again. It's only because I wanted the same arrangements of the dozen other people that I ended using them in the first place. It is far, far easier cutting out these unhelpful middlemen and booking direct yourself.

P.S. The fact that I can never view my itinerary online because of "an internal error" is just not good enough either. Nobody has taken steps to sort this out despite me reporting the situation.

Best valueThe company provides competitive val

Best value, quick delivery, both online and on the phone. I have used the service many times. My best are the secret hotels! have had a wonderful time. Thank you.

Everything you want or need in one place-Expedia expertise

I always find my best deals on flights and holidays with Expedia, simple, try them yourself, what have you got to lose?

Always book with this company you can't get better.

Have booked our last 10 holidays with Expedia its so easy no hassle .Just do it online or the phone ,tried other companies but they don't come close on price or service would not go anywhere else. Been to Vegas the last 8 years and just booked to go to Florida next June can't say more than that believe me I don't please easy but have no hesitation in using this company every time if the standard falls whould have no problem telling them but until that day will always book Expedia 10 out of 10. G.Edwardson. Nairn.

Dienstag, 11. Dezember 2012

Antwort von Expedia.co.uk

Gordon,

Many thanks for your great feedback, we pride ourselves on the service we offer and invest heavily in developing the best purchase experience we can for our customers.

Kind Regards

Stuart Newman
Director of Customer Experience, Expedia EMEA

The Best Website for Detailed Hotel Information and Flight Choices.

I always use Expedia for detailed hotel info, every hotel featured has extensive bacground info. Not just the basics hotel facilities i.e. number of room, bars and restraunts but very detailed important things like, all the room and hotel info, how far from local facilities and attractions, distance to the airport and lots of photos and reviews to help you to decide.

When you searce for a flight, either on its own or as part of a package, the variety of routes and airlines is vast and you have the option to narrow the search, by direct flights, airline and price.

I would definatly recoment Expedia, especially to people un familiar to booking independantly from a high street travel agent, as the website make the process so easy with lots of different options and more importantly so much cheaper.

Good packages at good prices

We've used Expedia (UK) for city breaks to go from London to New York (twice), to Toronto and to Washington as well as for an internal flight: Orlando to New York. The hotels have either met or exceded expectations. Prices, when compared, have been good, such that some of our trips were booked without seeking competitor prices. As we've never had a problem, I can't comment about after-sales, however if I have needed any pre-flight clarifications, telehone or e-mail contact has been fine. Our experiences have been good so I would have to recommend.

the worst company I ever trusted. SIMPLY UNACCEPTABLE

Unwilling to help me AT ALL, after selling me a useless 2000 $au travel package deal, when I found I was unable to get domestic flights on the dates they sold me the deal. Unbelievably terrible costumer service. Cannot recommend them to anyone, and I will certainly never make a booking with them ever again in my lifetime myself.
No discount, no help, no promises kept when they told me they'd contact me they never did. This happened around three times.
Had to take a loan to afford changing the dates, after having saved up for the trip as a waitress for four months. Still paying it off.

Customer fand die Bewertung nützlich

Donnerstag, 6. Dezember 2012

Antwort von Expedia.co.uk

Sarah,

I apologise that in these circumstances we've failed to deliver the exceptional experience that we pride ourselves on. If you could please drop me an email with the full details of your complaint (including Itinerary Number) I'll have our escalations team investigate.

Kind Regards
Stuart Newman
Director of Customer Experience, Expedia EMEA
email - stnewman@expedia.com

Great Treatment..Great Prices...Great Deals!

Hubby and I go on at least 1 long haul trip a year and for the last 10yrs at least Expedia has always been part of our planning. Yes, I will admit to checking out other sites for prices, including Flights, Hotels and car Hire, in this day given the financial climate, I would be a fool not too....but time and time again, Expedia is the web site we choose.

Never once have we been let down in any way by Expedia, Would I recommend??? In a heart beat !

Very reliable.

I've booked many hotels through Expedia over the years - in UK, Europe, USA & China - and it's always been very smooth. The hotels booked generally match my expectations.

A very useful company to use for booking travel...

We generally use Expedia for booking our flights, car hire, attraction tickets and hotels.
The web site is easy to use and the prices are competitive.
Paul.

Fantastic!

When I had a problem with a hotel and the hotel refused to even acknowledge that I was trying to give them a complaint upon check out (I was there for one night only) just said "oh ok bye", I went to Expedia and they were so helpful.

As well as that though I like the "welcome back from" emails.

Not so much the "continue booking your trip to....." when all you were doing is browsing.... or when they can clearly see that you are flying somewhere for one day then flying somewhere else from there, they still think you are spending all your time in that first location.....

However, sometimes it's useful and sometimes there are good deals sent to you.

All in all I will use Expedia where I can, unless (a) the airline does not use them for example Singapore Airlines and (b) it's exceptionally cheaper elsewhere.

Been using them for years, I've never had a problem

I would happily advise anyone to use this site, their prices are competitive and fast and easy.

I've never had to call their customer services as I've never had a problem!

My only request would be that Expedia works on their itinerary pages as I would love to be able to put one trip on one itinerary.

Never dissapointed

Used Expedia over a number of years now and have always received service at or exceding expectations

Easy and efficient

I have been on expedia for a couple of years, and used it for a big 2 month trip this summer travelling around North America. I needed to book quite a few hotels and it was brilliant to see them in different filters, reviews, images and maps and the best bit was the itinerary.
That made it easy to spot wrong dates or to print off and use when travelling. I haven't used it for flights, but for hotels it is fab.

Outstanding

I have been using Expedia for several years now and they have always come up with excellent solutions for me. I will certainly continue.

Excellent Customer Service.

I booked a hotel in Leeds after comparing prices of various companies. A day after arriving at my hotel, I decided to cut my journey short by one day. The receptionist told me that as long as Expedia agree to it, I would receive a full refund for the last day. After contacting Expedia, the refund was processed within 15 minutes!

Easy as 1-2-3

I like expedia because of there straight forward very easy and quick to use web site plus cheap prices.

Good (Most of the time)

Have used Expedia several times now and most often everything has been fine.
Usually use Expedia for arranging overnight stays in town as we live quite far out.
Only once was there a problem (touch wood) Expedia got in touch to say that there were no rooms available at our chosen hotel, which was already booked.
Staff were very insistent that we go to a different hotel, very stressful conversation with a lady in US who had no idea of the city we were going to and was reliant on a Google map! Eventually I broke off conversation with her and called hotel direct. Problem eventually solved.
When customer services 'phoned me back from US and I told her everything fixed, she gave us a £50 voucher as way of apology, we were happy.
There had been a total mix up with the booking, problem with hotel plus problem with room. We had asked for a twin room, hotel offered us a bigger room, bigger bed, 2 duvets - sorted! LOL
Oh and by the way, I am still waiting on Nectar points from 2 bookings.
Staff have always been, polite, helpful and friendly.
I still use Expedia, (so far)

Montag, 3. Dezember 2012

Antwort von Expedia.co.uk

Barbara,

I apologise that you've had some issues collecting Nectar points on your bookings. If you can drop me an email with details of the Itinerary Numbers that are still outstanding I'll have our escalations team investigate for you.

Kind Regards
Stuart Newman
Director of Customer Experience, Expedia EMEA
email - stnewman@expedia.com

Comprehensive Information Source

Expedia appeals to me when I'm searching for hotels, flights or other travel-related information I am sure to find just what I'm looking for, in ways that allow assessment of cost and practicalities.

Great to deal with.

I have traveled abroad over the last number of years, and every time have found the best deals on Expedia. On one occasion, the airline I was due to fly to Budapest went into administration, and unfortunately we had to cancel. Expedia were excellent in getting us a full refund of all our money. I hope to travel again this year, and I will be looking to Expedia first for the best deals around.

Expedia are simply the best!

I have booked virtually all our holidays for the last 8 or so years. During that time we have gone on multi flight and multi destinations during the same holiday. I have booked flights, hotels, hire cars and excursions worldwide without a hitch. Only once have I had to discuss a trip and that was handled very efficiently.
As others have said I too have tried many other on line travel agents but keep coming back to Expedia.
The web site is very easy to navigate from PC, iPhone and iPad and the split payment facility is the icing on the cake.
They are without doubt the best in the market.

Totally reliable and excellent service. Have never been let down by Expedia on price.

I have used Expedia for amny years now and always had good service and good prices. The site is very easy to use and booking an easy process. Sometimes gettign the Nectar points has been a pain but otherwise great service all round.